Shipping policy

Shipping Policy

Thoughtful Objects, Carefully Sent.

We want the journey from our store to your space to be clear, trackable and easy to understand.

This Shipping Policy explains how Mivqelun™ orders are processed, dispatched, tracked and delivered, along with what to do if an unexpected shipping issue occurs.

Please review the information below before placing your order so you understand the expected fulfillment and delivery timeline.

Order Processing

Preparing Your Order

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.

Processing includes order verification, product preparation, packaging and transfer to the applicable shipping carrier or fulfillment facility.

Business days generally exclude weekends and public holidays.

During periods of unusually high order volume, promotional events or seasonal demand, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to provide updated information.

Estimated Delivery

When to Expect Your Order

Standard transit time is generally estimated at 5–14 business days after dispatch.

Including the usual 1–5 business day processing period, many orders are expected to arrive within approximately 6–19 business days from the date the order is placed.

Delivery estimates are not guaranteed arrival dates. Transit time may vary based on destination, carrier operations, customs procedures, local postal conditions, weather or other circumstances outside the normal shipping schedule.

Shipping Charges

Clear Shipping Costs Before Purchase

Standard shipping within the United States is free for eligible orders of $70 or more.

For orders below the free-shipping threshold, or where another shipping method is selected, the applicable shipping charge is calculated and displayed during checkout before the order is completed.

International Delivery

Worldwide Shipping

Mivqelun™ currently accepts orders for delivery to supported destinations worldwide.

International transit times may differ depending on the destination country, local carrier network and customs processing requirements.

Availability of particular shipping services may vary by destination and will be reflected during checkout where applicable.

Fulfillment

Where Orders May Be Dispatched From

Depending on product availability, inventory location and delivery destination, an order may be prepared and dispatched through the applicable fulfillment facility serving that order.

The dispatch location may therefore differ from the legal business address shown on this website.

The business address listed on this page identifies the legal operating entity behind Mivqelun™ and should not automatically be treated as a shipping warehouse or return destination.

Tracking

Follow Your Order After Dispatch

Once your order has been dispatched and tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout.

The confirmation may include a tracking number or other shipment information that allows you to follow the progress of your parcel.

Please allow some time after dispatch for the carrier's tracking system to display its first update.

Tracking Updates

If Tracking Temporarily Stops Updating

Tracking information may occasionally remain unchanged for several days while a parcel moves between carrier facilities, crosses borders or awaits a new carrier scan.

A temporary pause in tracking does not necessarily mean the shipment has been lost.

If tracking has not updated for an unusually extended period, please contact service@mivqelun.com with your order number and available tracking information. Our support team can review the details and advise you on the appropriate next step.

Delivery Delays

When a Shipment Takes Longer Than Expected

Although most orders move within their estimated delivery window, unexpected delays may occasionally occur.

Possible causes can include customs inspections, carrier network congestion, weather conditions, public holidays, address issues or other transportation disruptions.

If your order has passed the estimated delivery period and there has been no meaningful tracking update, please contact our support team so we can review the shipment information.

Missing Shipments

If Your Parcel Appears to Be Lost

If tracking has stopped for an extended period or the available information indicates that a shipment may be lost in transit, please contact us at service@mivqelun.com.

Include your order number and relevant tracking details so we can review the shipment and determine the appropriate resolution based on the circumstances.

We do not automatically consider our responsibility ended simply because a parcel has been transferred to a shipping carrier.

Marked Delivered

If Tracking Says Delivered but You Cannot Find the Parcel

Occasionally, a carrier may mark a shipment as delivered shortly before the parcel physically appears, or the parcel may have been left in a secure location, parcel locker, reception area or with another person at the delivery address.

We recommend checking the immediate delivery area and any available carrier details first.

If the parcel still cannot be located, contact our support team with your order number and tracking information. We will review the available information rather than automatically rejecting a request solely because the tracking status displays “Delivered.”

Delivery Address

Please Review Your Shipping Information Carefully

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check the recipient name, street address, apartment or unit number, city, postal code and other required delivery details before completing your order.

If you notice an address error after ordering, contact us as soon as possible. We will try to assist where reasonably possible, but changes may no longer be available once an order has entered fulfillment or has been dispatched.

Customs & Import Procedures

International Orders May Pass Through Customs

Cross-border shipments may be subject to customs review or other import procedures required by the destination country.

Customs processing can sometimes extend delivery time beyond the normal carrier estimate.

Where customs duties, taxes or other import charges apply, their treatment may depend on the destination and shipping arrangement displayed at checkout.

Multiple Items

Your Order May Arrive in More Than One Parcel

If an order contains multiple products, the items may occasionally be dispatched separately depending on inventory location or fulfillment requirements.

In that situation, you may receive more than one tracking update and the parcels may arrive on different days.

Separate shipment does not necessarily mean that an item is missing from your order.

Important Return Information

Please Contact Us Before Sending a Return.

The legal business address listed at the beginning of this page should not automatically be used as a product return address.

If you need to return an item, please contact service@mivqelun.com first. Once your request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return destination applicable to your order.

Shipping Support

Need Help With a Delivery?

If you have questions about order processing, tracking, delivery delays or another shipping-related matter, please contact our customer support team.

If your inquiry relates to an existing order, please include your order number and any available tracking information so we can assist you more efficiently.