Return and refund policy

Return & Refund Policy

A Clear Return Process, From Request to Resolution.

Eligible Mivqelun™ purchases may be returned within 90 calendar days after delivery.

We want you to understand the return process before you purchase. This policy explains when an item may be returned, how to request a return, where returned products should be sent, who is responsible for return shipping, and how approved refunds are processed.

Please contact our customer support team before sending any item back. Products returned without prior instructions may be delayed or may be sent to an address that is unable to receive customer returns.

90-Day Return Window

When You Can Request a Return

Eligible items may be returned within 90 calendar days from the date the order is shown as delivered.

To remain eligible, a return request should be submitted within this 90-day period.

Requests submitted after the applicable return window may not qualify for a standard return, except where additional rights apply under applicable consumer law.

Return Eligibility

Condition of Returned Items

For a preference-based return, the product must generally be returned in substantially the same condition in which it was received.

How to Start a Return

Contact Us Before Sending Anything Back.

To request a return, contact our customer support team at:

When contacting us, please provide your order number, the product you wish to return, the reason for your request and any additional information relevant to the issue.

Where a product is damaged, defective, incorrect or materially different from the item ordered, clear photos or videos may help us review the issue more efficiently.

Return Address

Please Do Not Send Returns to Our Business Registration Address.

The business address displayed at the beginning of this page identifies the legal operating entity behind Mivqelun™.

It should not automatically be used as a product return warehouse.

Once your return request has been reviewed and approved, our customer support team will provide the appropriate return destination and return instructions applicable to your order.

Return Shipping Costs

Who Pays for Return Shipping?

Depending on the circumstances, the resolution may include a replacement, refund, prepaid return arrangement or another reasonable solution.

Damaged or Incorrect Orders

Please Inspect Your Order After Delivery.

We recommend checking your shipment shortly after it arrives.

If an item appears damaged, defective, incomplete, incorrect or materially different from the product you ordered, contact us as soon as reasonably possible.

Please include your order number and clear information showing the issue. Photos of the item, packaging and shipping label may be requested where relevant.

Once the situation has been reviewed, we will determine an appropriate resolution based on the circumstances of the order.

Non-Returnable Items

Items That May Not Qualify for a Standard Return

Certain products or conditions may fall outside the standard preference-based return process.

If you are unsure whether a specific product qualifies for return, contact us before shipping it back.

Exchanges

If You Would Like a Different Product

Where a standard exchange is not available, the most straightforward process is generally to request a return for the original eligible item and place a separate order for the new product once the return has been approved.

This helps keep the original purchase, refund and replacement purchase clearly separated.

If the item you received was incorrect or defective, please contact us before placing another order so we can review the issue first.

European Union Orders

14-Day Cooling-Off Right

If goods are delivered to a consumer in the European Union and applicable consumer law provides a statutory cooling-off right, you may generally have the right to withdraw from the purchase within 14 days after receiving the goods without needing to provide a reason.

Statutory exceptions may apply to certain categories of goods.

Where the statutory withdrawal right applies, returned goods should generally be sent back in accordance with the return instructions provided by our customer support team.

Nothing in this policy is intended to reduce mandatory consumer rights that cannot legally be waived.

Returning Your Parcel

Keep Your Return Information Until Processing Is Complete.

If you are responsible for arranging return shipment, we recommend using a trackable service and retaining the shipping receipt or tracking information until the return has been completed.

Return transit times depend on the shipping service and destination used for the approved return.

A refund cannot normally be finalized until the applicable returned item has been received and reviewed, unless another resolution has been agreed.

Return Inspection

What Happens After the Returned Item Arrives

Once an approved return is received, it may be inspected to confirm the product, condition, included components and return request details.

We will then notify you regarding the outcome of the return review where appropriate.

If the return meets the applicable requirements, the refund will be approved and processed through the applicable payment method.

Refunds

How Approved Refunds Are Processed

Approved refunds are generally issued to the original payment method used for the purchase.

After the returned item has been received, reviewed and the refund approved, Mivqelun™ will normally submit the refund within 5–10 business days.

Your bank, card issuer or payment provider may require additional time to post the funds to your account after the refund has been submitted.

Late or Missing Refunds

If Your Approved Refund Has Not Appeared

If we have confirmed that a refund was submitted but it has not yet appeared in your account, please allow time for your bank or payment provider to complete its internal processing.

If more than 15 business days have passed since we confirmed the refund was approved and submitted, please contact service@mivqelun.com with your order number so our team can review the available transaction information.

Original Shipping Charges

Shipping Refunds Depend on the Reason for the Return.

For ordinary preference-based returns, original shipping charges may be non-refundable to the extent permitted by applicable law.

If a return is required because the item was damaged, defective, incorrect or materially different from what was ordered, we will review the shipping costs as part of the resolution and will not require the customer to bear reasonable costs caused by our error.

Unapproved Returns

Please Wait for Return Instructions.

Packages sent without an approved return request may arrive at a location that does not process customer returns.

This can make the shipment more difficult to identify and may delay the return process.

Contacting us first allows our support team to provide the correct destination and the instructions applicable to your order.

Return Support

Questions About a Return or Refund?

If you are unsure about eligibility, return shipping, product condition, refund timing or the next step in your request, please contact us before sending the item.

Please include your order number in return- or refund-related messages whenever possible.