Contact Us

Business Information

Mivqelun™

Mivqelun™ is owned and operated by Hangzhou Xixi Zhixiang Digital Technology Co., Ltd.

Legal Company Name:
Hangzhou Xixi Zhixiang Digital Technology Co., Ltd.

Business Address:
Room 2-6008, Building B, Jiangcun Business Center,
No. 830 Wenyi West Road, Jiangcun Subdistrict,
Xihu District, Hangzhou, Zhejiang, China

Customer Support Email:
service@mivqelun.com

Customer Service Phone:
+86 131 5717 4945

Customer Service Hours:
Daily, 8:00 AM–10:00 PM

Legal Representative:
Fang Pojin

Unified Social Credit Code:
91330106MAKARQND35

Contact Mivqelun™

Questions About Your Order or Our Collection?

Our customer support team is here to help make your Mivqelun™ experience clear and straightforward.

Whether you are checking the status of an existing order, asking about one of our fragrance objects, confirming product details, or contacting us about a delivery or after-sales matter, you are welcome to get in touch with us.

We aim to review customer inquiries as promptly as possible during our published service hours and provide clear information based on the details available for your order.

Customer Support

How to Reach Us

Email service@mivqelun.com

Customer Service Phone +86 131 5717 4945

Customer Service Hours Daily, 8:00 AM–10:00 PM

Business Address Room 2-6008, Building B, Jiangcun Business Center, No. 830 Wenyi West Road, Jiangcun Subdistrict, Xihu District, Hangzhou, Zhejiang, China

Order Assistance

Help Us Locate Your Order Faster.

If your message relates to an existing purchase, please include your order number whenever possible.

You may also include the email address used when placing the order and a short description of the issue so our support team can understand your request more efficiently.

For Order Questions

Please provide your order number, the email address associated with the purchase, and a clear description of what you need assistance with.

For Damaged or Incorrect Items

Please include your order number together with clear photos or other relevant information showing the condition of the item you received.

For Delivery Questions

If tracking has stopped updating, the delivery appears delayed, or you have another shipping-related concern, please send us your order number and the latest available tracking information.

Product Questions

Need Help Understanding a Mivqelun™ Product?

Mivqelun™ creates sculptural flameless fragrance objects designed for different rooms, interior styles and ways of using scent in the home.

If you would like clarification about product dimensions, placement, fragrance formats, controls, included accessories, care instructions or other product details, please contact our support team before placing your order.

Providing the exact product name in your message will help us understand your question more quickly.

Response Information

What to Expect After Contacting Us

Customer messages are reviewed during our regular service hours.

More complex requests, including delivery investigations, return requests or product-condition reviews, may require additional order details before a final resolution can be provided.

To avoid unnecessary delays, please send all relevant information in your first message whenever possible.

If you have already contacted us regarding the same order, replying within the same conversation helps us keep the information together and follow the matter more efficiently.

Important Information

Business Address & Return Requests

The business address shown above identifies the legal operating entity behind Mivqelun™.

Please do not automatically send product returns to the business registration address.

If you need to request a return, contact our customer support team first. Once the request has been reviewed and approved, we will provide the applicable return instructions and the appropriate return destination based on your order.

Sending an item without prior return instructions may delay processing.

Our Approach

Clear Communication Is Part of the Experience.

Mivqelun™ is built around considered objects, quiet design and thoughtful integration into the home.

We apply the same principle to customer support.

Our goal is to provide clear information about orders, products and after-sales requests without unnecessary complexity.

If something is unclear, we encourage you to contact us so we can review the specific details of your request.

Mivqelun™ Customer Care

We’re Here When You Need Us.

Thank you for choosing Mivqelun™ and for allowing our fragrance objects to become part of your space.

Whether your question comes before or after your purchase, our team is available to help you understand the next step.

The Mivqelun™ Team

Mivqelun™ is owned and operated by Hangzhou Xixi Zhixiang Digital Technology Co., Ltd.
Customer Support: service@mivqelun.com · +86 131 5717 4945
Customer Service Hours: Daily, 8:00 AM–10:00 PM