FAQ

Who operates Mivqelun™?

Mivqelun™ is owned and operated by Hangzhou Xixi Zhixiang Digital Technology Co., Ltd.

What does Mivqelun™ sell?

Mivqelun™ specializes in sculptural flameless home fragrance objects designed to work naturally with contemporary interiors.

Our collection explores different relationships between fragrance and space, including tabletop fragrance objects, portable scent pieces, architectural forms, integrated shelf concepts, ambient-light fragrance objects and other interior-focused designs.

What makes Mivqelun™ products different from conventional diffusers?

Our design approach begins with the object and the room rather than with a conventional fragrance appliance.

We focus on sculptural silhouettes, concealed fragrance systems, restrained controls and forms intended to look at home beside furniture, artwork, books, stone, wood and other interior elements.

Do Mivqelun™ fragrance objects use an open flame?

The fragrance objects in our current design direction are flameless and do not rely on an exposed candle flame to release fragrance.

Please review the individual product description and use instructions for the exact configuration of the product you purchase.

Are the products designed as décor or appliances?

Both function and appearance matter, but Mivqelun™ intentionally approaches fragrance products as interior objects.

Many pieces are designed to remain visually meaningful even when fragrance or ambient lighting is not active.

Will every product look exactly the same as the images?

We aim to present products accurately, but slight differences may occur between photography, digital rendering and the physical product.

Variations in screen settings, lighting, material texture, finish, production batches and hand-finished details can influence how a product appears.

Are small differences in finish or texture considered defects?

Minor visual variations that do not materially affect the intended function of the product are not necessarily considered defects.

If your product arrives with significant damage, a functional problem, missing components or a material difference from what you ordered, please contact our support team for review.

Can fragrance formats vary between products?

Yes. Different Mivqelun™ designs may use different compatible fragrance modules, cartridges or internal scent formats depending on the structure of the product.

Please refer to the individual product information before purchase to understand the fragrance format used by that specific item.

Do all products include ambient lighting?

No. Lighting is part of selected Mivqelun™ designs rather than a universal feature.

Where lighting is included, the product description will explain the relevant configuration and available controls.

Where should I place a Mivqelun™ fragrance object?

Placement depends on the individual design.

Suitable locations may include living rooms, bedrooms, entryways, home offices, dressing areas, reading corners and other appropriate indoor spaces.

Always follow the placement, ventilation, charging, mounting and clearance instructions supplied with the applicable product.

What payment methods can I use?

Available payment methods are displayed during checkout and may vary according to destination, payment provider and checkout configuration.

Where PayPal or eligible credit and debit card payment is available, those options will appear before you complete the order.

Is my payment information stored by Mivqelun™?

Payments are handled through the applicable secure payment-processing environment and authorized payment services.

Please never send your full payment card number, card security code or online banking password to service@mivqelun.com.

Can I change or cancel an order after placing it?

Please contact us as soon as possible if you need to request a change, address correction or cancellation.

We will make reasonable efforts to help before fulfillment has progressed too far, but changes cannot be guaranteed once preparation or dispatch has begun.

What should I do if I did not receive an order confirmation?

First check the inbox and spam or junk folder associated with the email address used during checkout.

If you still cannot locate confirmation but believe payment was completed, contact service@mivqelun.com before attempting repeated purchases.

How long does Mivqelun™ take to process an order?

Orders are typically processed within 1–5 business days after successful payment confirmation.

Processing includes order verification, preparation, packaging and transfer to the applicable fulfillment or shipping service.

How long does standard delivery usually take?

Standard transit is generally estimated at 5–14 business days after dispatch.

Including the usual 1–5 business day processing period, many orders are expected to arrive in approximately 6–19 business days from the date the order is placed.

Delivery times are estimates rather than guaranteed arrival dates.

How much does shipping cost?

Eligible United States orders of $70 or more receive free standard shipping.

For orders below the applicable free-shipping threshold, or where another delivery method is selected, the available shipping charge is displayed during checkout before payment is completed.

Does Mivqelun™ ship internationally?

Mivqelun™ currently accepts orders for supported destinations worldwide.

International transit times may vary depending on destination, customs processing and local carrier conditions.

Where are orders shipped from?

Depending on inventory availability, product location and delivery destination, orders may be prepared through the applicable fulfillment facility serving the order.

The shipment origin may therefore be different from our registered business address.

Will I receive tracking information?

Yes. Once an order has been dispatched and tracking information becomes available, shipment details are normally sent to the email address provided during checkout.

Please allow some time after dispatch for the carrier's first tracking scan to appear.

What if my tracking information stops updating?

Tracking may temporarily remain unchanged while a parcel moves between facilities, crosses borders or waits for another carrier scan.

If tracking has not updated for an unusually extended period, contact service@mivqelun.com with your order number and tracking information so we can review the available shipment details.

What if tracking shows “Delivered” but I cannot locate my parcel?

Check the immediate delivery area, parcel lockers, reception desk, other household members and any delivery notes provided by the carrier.

If the parcel still cannot be located, contact us with your order number and tracking details.

A carrier status marked “Delivered” does not automatically prevent us from reviewing the circumstances of your claim.

Can one order arrive in separate parcels?

Yes. If products are available from different fulfillment locations, an order may occasionally be divided into more than one parcel.

In that case, separate tracking information may be issued and parcels may arrive on different dates.

What is the Mivqelun™ return period?

Eligible Mivqelun™ products may be returned within 90 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.

What condition must a preference-based return be in?

The item should generally be returned in substantially the same condition in which it was received and should not show unnecessary use, material alteration or customer-caused damage.

Original components, accessories and packaging should be included where reasonably possible.

How do I request a return?

Contact service@mivqelun.com with your order number, the item you would like to return and the reason for the request.

If the request involves damage, a defect or an incorrect item, please include clear photographs or videos where relevant.

Where should I send my return?

Please do not automatically return merchandise to our registered business address.

After your request has been reviewed and approved, customer support will provide the appropriate return destination and instructions applicable to your order.

Who pays the return shipping cost?

Customers are generally responsible for return shipping costs for ordinary preference-based returns.

If an item arrives damaged, defective, incorrect or materially different from what was ordered, we will review the issue and provide an appropriate solution without requiring the customer to bear reasonable costs caused by our error.

What if my product arrives damaged, defective or incorrect?

Contact us promptly with your order number and relevant photographs or videos.

After reviewing the circumstances, we may provide an appropriate replacement, refund, return arrangement, reshipment or other reasonable solution.

How long does an approved refund take?

After an approved return has been received, reviewed and the refund approved, Mivqelun™ normally submits the refund to the original payment method within 5–10 business days.

Your bank, card issuer or payment provider may require additional time before the funds are displayed in your account.

What if my approved refund has not appeared?

If more than 15 business days have passed after we confirmed that the refund was approved and submitted, contact service@mivqelun.com with your order number.

How does Mivqelun™ use customer information?

Personal information may be used where reasonably necessary to operate the store, process orders, arrange delivery, provide customer support, prevent fraud and meet applicable legal obligations.

More detailed information is provided in the Mivqelun™ Privacy Policy.

Can I ask a privacy-related question?

Yes. Questions or eligible privacy requests can be submitted to service@mivqelun.com.

Depending on your location, applicable law may provide rights relating to access, correction, deletion or certain advertising-related data uses.

How can I contact customer support?

You can contact Mivqelun™ customer support by email at service@mivqelun.com or by phone at +86 131 5717 4945.

Customer service is available daily from 8:00 AM to 10:00 PM.

What information should I include when asking about an existing order?

Please include your order number whenever possible.

If relevant, also include the email address used during checkout, tracking information and a clear description of the issue.

This helps our team locate the correct order and review your request more efficiently.